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Telephone: 01704 544645
Address: Town Lane, Southport, PR8 6RE

Volunteer

Queenscourt Outside Expanding

Queenscourt provides a wide range of services to support patients facing the end of their lives, whether in hospice, hospital, community or care homes across West Lancashire, Southport and Formby. This can only be achieved with the assistance of our magnificent band of 700 volunteers. Queenscourt Outside was initially launched to provide volunteers to work in people’s home to support to patients and provide respite to families.

Queenscourt Outside is now looking to expand its volunteer workforce to work in Southport Hospital.

Would YOU like to get involved with this exciting new development?

As a Queenscourt Outside Volunteer in Hospital, you will visit patients who have been recognised in the last hours to days of life. You will provide much needed support to patients and their families. This may be achieved simply by sitting with patients, chatting quietly or providing a simple hand massage. It also provides comfort to families who are unable to keep vigil at a patient’s bedside.

Volunteers will receive comprehensive training and support. You will be expected to be able to provide a minimum of 1-2 hours per sit and will be required to be responsive at short notice (24-48 hours)

If you are interested or would like to apply for a position please get in touch with Lynne Shelbourne or Caroline Gregson, Transform Team Admin Co-Ordinators on 01704 517924 or for an informal discussion please contact Louise Charnock, Transform Clinical Lead on 01704 517924

Queenscourt Outside

Queenscourt provides a wide range of services to support patients and families facing the end of their lives, whether in the hospice, hospital, community or care homes across West Lancashire, Southport and Formby. Queenscourt can only do this with the assistance of our magnificent band of 700 volunteers. Although we have always been proud of the huge contribution of our volunteer workforce, we increasingly appreciate that the role of our volunteers is vital in growing and sustaining Queenscourt and the work we do in the wider community, in an economic climate in which funding is increasingly limited.

Many people wish to be at home during the last year of life rather than hospital but it can be hard for families to cope even with the help of family and friends, GP’s, District Nurses, Queenscourt at Home and other care agency support.  Often it is the little things that make the difference between coping and not coping. Having no time to do the ironing, cut the grass, or being unable to leave the house to get to the dentist, hairdresser etc. can make carers feel stressed and unable to cope.

To this end, Queenscourt has launched the first phase of ‘Queenscourt Outside’.  We have recruited and trained a small band of volunteers, with previous experience of working in the healthcare arena whose role is to support those patients and families outside Queenscourt who are facing the end of life. We now wish to develop this service further and are looking for expressions of interest from willing volunteers. Ideally you will have had experience of working in a health or social care setting, or have experience, skills or expertise to bring to people with life shortening illness. Full education, training and on-going support will be provided.

If you think you may like to be involved in this exciting development please contact either Helen Birch, Clinical Services Director, or Katy Pellow, Co-ordinator of Volunteers on 01704 544645, or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Why Volunteer?

reception
Queenscourt relies on hundreds of volunteers to do a wide variety of jobs both within and outside the hospice. Volunteers bring with them a rich variety of skills and qualities and save the hospice thousands of pounds. People often say they are the icing on the cake – we say they are actually a fundamental ingredient in the cake mix! We simply could not function without them. 

We know that time is precious, if you have a few hours to spare and are interested in volunteering at Queenscourt please see our current volunteer vacancies and apply online.



Why Volunteer?

People choose to volunteer for a variety of reasons; for some it provides an opportunity to:

  • Give something back to an organisation that has impacted on a person's life, either directly or indirectly
  • Make a difference to the lives of others
  • Help others less fortunate or without a voice
  • Feel valued and part of a team
  • Spend quality time away from work or a busy lifestyle
  • Gain confidence and self-esteem

Volunteering can be a route to employment, or a chance to try something new which may lead to a career change. Therefore volunteering can be a way of:

  • Gaining new skills, knowledge and experience
  • Developing existing skills and knowledge
  • Enhancing a CV
  • Improving their employment prospects
  • Using their professional skills and knowledge to benefit others

For others, volunteering appeals because of its social benefits.
  • Meeting new people and making new friends
  • A chance to socialise
  • Getting to know the local community 

For further information please contact Katy Pellow
Tel: 01704 544645
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

All our volunteers will receive induction training in preparation for their roles and we ask that they attend our periodic update days as well as keeping themselves up to date with hospice policies and news through our routine communication channels.

 

Become a Volunteer

We have many Volunteer positions within Queenscourt and are always interested in hearing from you if you think you may be suitable! Please have a look at the list below and see if you could help us. (We suggest that people who have been personally bereaved wait for a minimum of 12 months before applying to Volunteer at Queenscourt to allow for a period of grieving)

Please contact Katy Pellow:

Tel: 01704 544645
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Kitchen Helper
You will work with the catering team who are responsible for providing a quality food service to patients, staff, volunteers and visitors. You will play a key role in the team as you will ensure the smooth running of the department by assisting with the general cleaning and tidying of the kitchen, washing crockery by using a commercial dishwasher, washing pans, cleaning food trolleys, machines, catering equipment, furniture, fittings and surfaces as required. Days & times needed Mon- Sun 9am – 6:30pm volunteers approx. do between 2-4hrs a week subject to their availability.

Housekeeping & Laundry Helper
Our Laundry and Housekeeping Service is vital to the continued success of the Hospice and plays a huge part in the care we provide our patients, their families and carers. Volunteers are asked to support the staff by helping with the washing, drying, ironing and putting away of laundry produced in Queenscourt and helping the housekeeping team keep Queenscourt clean and tidy. Days & times needed Mon – Sun 10am-12pm & 4pm-6pm.

Refresco Café Assistants
To work in the Refresco Cafe, serving drinks and light refreshments, preparing sandwiches, helping to keep the cafe clean and tidy, collecting and washing the dishes. To keep to the Hygiene Standards and Regulations set for the catering areas. Days & times needed Mon - Sunday 10am-1pm Tues, Thurs & Fri 12:30pm – 4pm.

Gardeners
To help with Queenscourt Services’ gardening and grounds care as part of a team of Volunteers. The role would include supporting the other Gardening Support Volunteers in your joint delivery of the this role, general gardening tasks (e.g. planting, weeding, cutting back, potting, cuttings etc.), maintaining tidy garden areas and disposing of waste appropriately, overseeing set or shared areas as agreed with other Gardening Support Volunteers. Days & times needed Wed 10am – 2pm (depending on the weather).


Day Hospice Drivers
Do you enjoy driving? Would you like to support patients directly? We are looking to increase our pool of Day Hospice Drivers. You would assist by regularly bringing in patients to Day Therapy (for a 9:30am start) and taking them home around 4pm. If you are friendly, aged over 25 and with a clean driving license and access to your own vehicle, this role could be right for you. Days & times needed Mon - Fri generally 9:30am start and 4pm finish. There can be variations on this.


Ambulance Drivers
This role will include collecting and/or returning home patients for Day Therapy in our Queenscourt ambulance, as arranged by the Day Therapy staff, who will supervise the operation. You may also be asked to take ward patients for appointments or home, as arranged by the Ward Staff, who will supervise the operation. Full theory and practical training will be given. Days & Times needed Mon – Fri various times throughout the day.

Receptionists – Morning, Afternoon & Evenings 
Do you enjoy making people feel welcome? Are you well organised and someone who always likes to give service with a smile? If so, we would welcome your help on our busy Reception Desk. Our Volunteer Receptionists are the front-line of our greeting and telephone services. They provide a basic administration service and help to run a small shop. Some other tasks include greeting visitors to the Hospice. Handling and transferring telephone calls using a small switchboard. Accepting donations and promoting our Gift Aid Scheme operating a sales till for the Reception Shop. Days & Times needed Mon – Sun 9am-9pm shifts during the day are usually 4 hours long, evening shifts are usually 2 hours long.

Fundraising Collection Volunteers
Work with the Community Fundraiser and local venues, including supermarkets to increase donations and local awareness of Queenscourt Hospice. A key part of this role will be standing at entrances/exits to local venues or in public spaces with a collection bucket or tin and collecting money for Queenscourt Hospice. Dates and times can vary, however our Community Fundraiser will inform you of the opportunities as they arise. Find out more...

Fundraising Mascot Volunteers
Work with the Community Fundraiser to attend local fundraising events, cheque presentations and publicity opportunities to increase awareness of Queenscourt Hospice. You may be asked to travel to local fundraising events, cheque presentations and publicity opportunities to be our mascot, Queenie. 
Dates and times can vary, however our Community Fundraiser will inform you of the opportunities as they arise. Find out more...

Fundraising Events Volunteers
Work with the Community Fundraiser to attend local fundraising events to increase support and awareness of Queenscourt Hospice. This involves travelling to local fundraising events, including those hosted by our supporters to increase awareness of Queenscourt Hospice and to show support for those choosing to support Queenscourt Hospice. Tasks at each event will vary from carrying a collection bucket or tin, selling raffle tickets or merchandise, looking after a stall and handing out flyers and leaflets. You will be the ‘face’ of the Charity locally and will be able to raise awareness of the work Queenscourt Hospice carries out and how the public can support us as well as l
ooking after our fundraising and information stands at local events. Find out more...

Fundraising Ambassador Volunteers
Work with the Community Fundraiser to attend cheque presentations on behalf of the Charity, to thank supporters and say a few words about how the money raised will help to make a difference. The role involves travelling to cheque presentations and fundraising events on behalf of Queenscourt Hospice. You will also deliver talks to local Community Groups, including faith groups, Rotary Clubs and Women’s Institute groups about the work of Queenscourt Hospice and the ways in which they can support us and help us achieve our goals. You may be asked to look after our fundraising and information stands at local events. You will be the ‘face’ of the Charity locally and will be able to raise awareness of the work Queenscourt Hospice carries out and how the public can support us. 
Find out more...

Charity Shop Assistant
Role: Meeting, greeting & assisting customers. Assisting with shop window displays. Keeping sales areas tidy and stocked.

Charity Shop Assistant (with till work)
Role: Meeting, greeting & assisting customers. Using cash till. Assisting with shop window displays. Keeping sales areas tidy and stocked.